Here are the most commons concerns and questions regarding hosting, if you have other questions, contact tarasweb.com to answer your concerns.

Q. Will you place ads on my site?
A. We DO NOT place ads on your site.

Q. Do you allow sites to advertise for money, on their web site?
A. Yes, we allow sites to have commercial advertisements, we want you to make money too!

Q. What forms of payment do you accept?
A. PayPal, echecks, All credit cards via PayPal

Q. How much is your set up fee?
A. Our set up fee is only $3.95
It's a one time payment and that's it, no other hidden catches or fees.

Q. How do I make a payment?
A. All online payments are recurring. Your payment will automatically be deducted.

Q. How do I stop billing?
A. You must log into your paypal account and 'cancel subscription'
This is YOUR responsibility
We do not have access to your paypal account to cancel your subscription
This is something YOU must do yourself.

Q. Are your server's Unix, or NT?
A. Our servers are Linux Red Hat 7.3. and Red Hat 9.0

Q. Do you allow adult sites?
A. Yes, we allow adult sites, however, your adult sites must be of legal content.
TarasWeb.com will NOT allow illegal sites.

Q. Is tax included with my monthly or yearly plan?
A. Yes, tax is included within the price.

Q. What control panel do you use and do you have a demo?
A. The control panel we use is called Cpanel.
A demo of Cpanel can be found here Login with the username demo, and the password demo.

Q. How often do I pay?
A. You can pay monthly, quarterly, semi-annually or annually

Q. How long does it take to setup my account?
A. Your account will be setup automatically within 45 minutes of ordering.

Q. Are there any hidden costs?
A. No

Q. Can I password protect directories?
A. Yes you can password protect directory's within CPanel.


DNS
Q. How long does it take to get my domain 'live' and working?
A. It usually takes 24-48 hours for a domain to fully propagate.

Q. What do I set my domains name server's to?
A. Please read your welcome e-mail if you have lost your welcome email you can email us requesting your dns information


Control panel
Q. Do you have a manual for our control panel?
A. Go to http://www.cpanel.net/docs/cp/index.html

Q. Where do I go to login to my control panel?
A. You go to http://www.yourdomain.com/cpanel


FTP
Q. Where can I download a free FTP?
A. We recommend downloading WS FTP from here

Q. It's not letting me upload my files what's wrong?
A. Make sure you are uploading to the right web directory which is the public_html folder.

Q. Why doesn't my ftp password change when I change my Cpanel password?
A. Please allow 24 hours for your FTP password to sync with your Cpanel password.


Paths

Q. What is the path to my users files?
A. The path is /home/username/public_html

Q. What is the local path to perl?
A. The path to perl is /usr/bin/perl

Q. What is the path to curl?
A. The path to curl is /usr/bin/curl

Q. What is the path to sendmail?
A. The path to sendmail is /usr/sbin/sendmail


E-mail
Q. How do I create email accounts?
A. To create an email account login to your control panel and click add/remove email accounts

Q. What settings do I use for both incoming and outgoing mail server?
A. For both incoming and outgoing mail server put mail.yourdomain.com

Q. Where do I go to check my emails using my browser?
A. yourdomain.com/webmail/

Q. How can I setup webmail to go directly to horde, neomail or squirrel mail?
A. Login to the one you prefer to use after doing so copy the entire url from your address bar. You will not login to your cpanel and create a subdomain to go to the address you just copied.


CGI/ASP/PHP/MySql/JSP
Q. None of my cgi scripts are working on the server. How do I get them to work?
A. Make sure that they are chmoded to 755

Q. How do I create databases and manage them?
A. Login to your cpanel and click MySQL Databases.
After your database is created you can manage it from phpmyadmin.
This can be found at the very bottom of the MySQL page.


Software Versions

Q. What version of php are you using?
A. We are using version 4.3.3 and 4.3.4

Q. What version of perl are you using?
A. We are using version 5.6.1.

Q. What version of MySQL are you using?
A. We are using version 4.0.15

Q. What version of cpanel are you using?
A. Our servers automatically stay up to date with the most recent stable Cpanel version.




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